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W4 BPM Suite Case Studies - Account Adjustments


The French Post Office’s Financial Services Division  optimizes processing of nonstandard events

pdf icon Click here to consult the Case Study!

 

Handling complex 
processes

 

W4 : an Innovative Solution

Results
 

Handling nonstandard events is an everyday operation for Financial Services. It involves strict processes that must follow

defined procedures down to the last letter. And it must do so while

keeping an eye on banking security and accreditation.

Traditional paper-based technologies entail relatively long

processing times due to the number of times the paperwork must be passed around.

 

The expected improvements in service quality were attained.

Urgent operations could now be dealt with on the same day they

were initialized, in many cases in less than an hour.


finances

boite_bleu  Over €150K savings per year

boite_bleu  An average 4 minutes working time saved per process


boite_bleu Processing procedure times cut in half.

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