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The management of exchanges depended previously on paper based correspondence. Between the opening of the claims file,
and the transfer of the relevant
information to the insurance company, a six to nine weeks were necessary.
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The ease of use and the fl exibility of the ECM-Workfl ow application
contributed to fast acceptance by all the users.
They acquired new value-added work methodology, a source of
increased productivity as claims managers now concentrate only on
claims manegement.
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 Dematerialization of incoming mails enable both real-time communication and filing
Control of exchanged document mail is quicker as it is done by visualization on the user’s screen
The warning mechanism ensures that all missing
document alerts are sent out
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