• Management of Customer Inbound Calls
• Integration with CRM
• Customers Claims Management

In today's competitive environment, customer satisfaction is a strategic focus for all companies. In order to give rapid answers to customer enquiries and requests, you need to have access to the right data at any moment.

The Solution:
W4’s BPM solution answers these challenges by:

• Automating escalation and notification procedures
• Tracking and monitoring the processes associated with customer enquiries
• Automating and integrating business processes associated with customer support
• Simplifying integration with CRM, document management solutions through its set of connectors
• Ensuring continuous process improvement by providing reporting on how efficiently enquiries are being handled

Customer List:

• Beauté Prestige International
• BRED
• BT
• Caisse d'Epargne
• DRDJS 14
• Getronics
• Orange
• Sidel