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At Editis, the continuous importation and delivery of literary works can mean that relations between customer base and the sales or fi nancial departments are staggered over a long period.
Good knowledge of one’s contact and their weaknesses are pre-requisites for a clear, constructive
long-term relation.
This applies especially to the recovery service who see their work as a bit of a burden and feel powerless in the face of all the internal as well as external «grievances».
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Today, the W4 solution automates all the following activities: Customer contact, payment rescheduling, payment reconciliation, internal and external notifications, final demands, solicitors’ letters and files, bankruptcy or creditors’ agreements.
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 Improvement in internal coordination
Working capital savings of €560K
Average payment time by customers reduced by 20 days
Big drop in the risk of non-payment
Increased operating profit
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