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To ensure ongoing quality BT uses Magie. This application optimizes the management and monitoring of incidents.

Click here to consult the Case Study!

Harmonization of procedures
BT, a W4 Partner, chose W4 BPM Suite within the scope of the MAGIE project to optimize and manage incidents and changes. W4 was a natural choice because of

its full web and intranet native architecture
its competitive TCO (design, implementation, roll-out, commissioning, etc.)
its RAD methodology, making for easier management of process versions
its dictionary mechanism for management in several languages

W4: for quality
Not only is the power of the tool beyond question but its advanced ergonomics and flexibility have enabled very fast installation of a high added value quality procedure via the BT intranet and extranet, and this has become a source of productivity that improves the company’s performance in the running of projects.

Results
Reduction of 75% in the overall validation cycle
Implementation of incident monitoring statistics
Reduced Administrative Costs Thanks to W4, the MAGIE application gives better visibility and traceability of incidents, better management of associated lead times, harmonization of procedures for coordination and consultation between the various people involved.