Solutions for the Service Sector

Product Management
New Product Ideas

Order Processing
Supplier Management

The service sector is comprised of companies that deal with intellectual property creation, its management and distribution. The content they produce is sold via various distribution channels.

Today's media industry market is going through a consolidation trend with substantial changes due to the rise of new technologies. Content format is changing from analogue to digital, security issues are constantly increasing.

The Solution:

W4's BPM Solution can help media companies along the following lines:

Increased integration with information systems and especially ERP which is still the backbone of many companies
Better communication between all the company departments involved in the production cycle
Higher customer satisfaction with rationalised processes
Increased employee productivity

Customer List:

Editions Francis Lefevre
EMI Music France
Vivendi Universal Publishing Services Benelux
Mediametrie
Prisma Presse

Solutions for the Telecommunications Industry

Customer Service
Mobile Phone Number Transfer

To maximise profitability and sustain competitiveness in today’s deregulated environment, telecommunications industries must strive for excellence and agility. They seek to optimise operations, manage high volumes, provide superior customer service and deliver products and services quickly.

The Solution:
By implementing W4’s BPM solution, organisations such as Bouygues Telecom, France Telecom, Orange and SFR Cegetel have:

Increased flexibility by re-using processes that are independent of applications and that can thus be quickly adapted to match the changing needs of the market
Increased speed to market and service excellence

Customer List:

Bouygues Telecom
Cegetel
Connect Location Satellite
EADS Telecom
First Mark
France Telecom
neuf telecom
ONI
Orange France
Orange Caraïbes
Orange Côte d'Ivoire
ORT Groupe Reuters
Swisscom
Telefonica